SUPPORT RESPONSE TIME IS WITHIN 24-28 HOURS AND AVAILABLE VIA *EMAIL ONLY*

STEP #1: Please check that you have the most current update for the product you have question/issue with.

STEP #2: Please check our online support pages for answers to common issues/questions. In many cases our support pages answer common issues and will resolve your issue faster than waiting for a response from product support.

STEP #3: When emailing support (phone and remote desktop support not available) please provide a detailed description of your issue and include screen shots if that makes explaining the issue easier.


REQUEST YOUR PRODUCT/LICENSE KEY  
 

CONTACT PRODUCT SUPPORT

Enter the email address associated with your license keys and we will automatically email you a copy of all license key confirmations.
 
The email address must match the same email address associated with your license key. If you purchased a product and provided an incorrect or invalid email address then please contact product support for assistance.

Use the form below to change the email address associated with your product key. Provide your order id, original email address, and the new email address you would like to use. Your Order ID can be found on your product registration key email. Your product key information will be emailed to the new address.  

Order ID
Original Email Address
New Email Address

To request a refund enter your order id and email address found on your order confirmation email below. Your refund request will be processed immediately. You must be within the specified refund period of 15 days from the date of purchase for the refund to process. 

If you need assistance with your refund request please contact Product Support with your order id and indicate you are requesting a refund.  

Order ID
Email Address