Contact Product Support

We get hundreds of emails a day and simply cannot respond to each request as quickly as we'd like. It takes take time to read each issue, understand what the issue is, research and then respond. We strongly encourage that you please consult our only support pages first before emailing support.  

• RESPONSE TIME: It may take 24-48 hours to receive a response to your question/issue. We get hundreds of emails a day from all over the world in all time zones and cannot respond to all emails instantly.

• EMAIL ONLY SUPPORT: Phone support is NOT available. All product support is provided through email only.

• CONFIRM VERSION: Confirm that you are using the latest available version of the product you are having an issue with.

• CHECK ONLINE HELP: Check the online support pages for any issues you may have first before contacting product support. This may often be the best and fastest way to answer you questions.

• PROVIDE DETAILS: Provide a DETAILED description of the your issue. If you can provide steps to replicate the issue then please do. If you can provide screen shots include those as well.

• CHECK EMAIL ACCOUNT: Please check the email account used to contact product support and verify it is working properly and can receive emails. On occasion support response emails are blocked by a spam filter/mail servers.

If you are having problems registering your installation please make sure you are registering the correct version of the software and that you are entering the product key found on the order confirmation email and not your order id.

DIDN'T RECEIVE OR NEED YOUR LICENSE KEY? 
 

CONTACT PRODUCT SUPPORT
 

[WE DO NOT PROVIDE SUPPORT OVER THE PHONE OR OVER REMOTE DESKTOP SESSION]

Request Your License/Product Key

Enter the email address associated with your license keys and we will automatically email you a copy of all license key confirmations.
 
The email address must match the same email address associated with your license key. If you purchased a product and provided an incorrect or invalid email address then please contact product support for assistance.

Update License Information

Use the form below to change the email address associated with your product key. Provide your order id, original email address, and the new email address you would like to use. Your Order ID can be found on your product registration key email. Your product key information will be emailed to the new address.  

Order ID
Original Email Address
New Email Address

Refund Request

To request a refund enter your order id and email address found on your order confirmation email below and your refund request will be processed immediately. To request a refund you must be within the specified refund period of 15 days from the date of purchase. 

If you need assistance with your refund request please contact Product Support with your order id and indicate you are requesting a refund.  

Order ID
Email Address