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gSyncit Frequently Asked Questions and Common Solutions

Provided below are many of the frequently asked questions and issues experienced by end-users of this product. Please consult this information first before contacting product support.


STATUS: (gSyncit v3) Details on recent "syncEvent requires the X-Redirect-Calendar-Shard header" errors.
STATUS: (gSyncit v3) Details on recent "cannot access the calendar you requested." errors.

INSTALLATION
>:
DLL not found during installation
>: Installer reports error 2502 & 2503.
>: Installer indicating missing KB2468871 update when using .Net Framework v4.5
>: Both gSyncit 32/64 bit installers report needing Outlook 32 or 64 bit
>: Software upgrade fails due to missing prior installation
>: Installation error - "Key not valid for use in the specified state" or "object already exists"
 
LICENSING

>:
How do I transfer my license to a new computer?
>: How do I register gSyncit / "Invalid Registration Key" when registering?

AUTHENTICATION ISSUES
>: (gSyncit v3) Problems authenticating with Google account
>: (gSyncit v4) Authentication fails due to "We've detected a problem with your cookie settings"

>: (gSyncit v4) Authentication fails due to "Authentication failed. Error:"

SYNC NOT WORKING
>: (gSyncit v4) How to remove duplicated contacts 
>: (gSyncit v4) "There was a problem syncing your Google calendar" 
>: (gSyncit v4) gSyncit Outlook add-in keeps being reset to inactive/disabled 

>: (Toolbar Issue) Sync not working & gSyncit Outlook toolbar missing
>:
(Sync Failure) Error TYPE_E_CANTLOADLIBRARY and TYPE_E_LIBNOTREGISTERED encountered while syncing
>: (Sync Failure) Outlook encounters errors while syncing - HOW TO REPAIR OUTLOOK DATA FILE

>: (gSyncit v4) How to reset locally cached sync data files.
>: (Duplicate Invites) Duplicate invites appear in the Outlook/Google calendar  
>: (Delete Issue) Calendar sync wants to delete unexpected events when syncing by day range  
>: (Attendee Issue) Problems resolving Exchange email address to Google entries  
>: (Crash Issue) Outlook crashing unexpectedly when gSyncit is installed
>: (Bad Data Error) "Bad Data" or "Cache read error for type" error while syncing with Toodledo or Pocket Informant

CONFIGURATION
>:
How to create an application specific 2-step password for gSyncit
>: How to setup user-defined fields mappings for task sync mappings
>: How to sync Franklin Covey Outlook task priorities in Outlook with Pocket Informant
>: How to sync multiple Google calendars with the same Outlook calendar
>: How to sync disable confirming deletes

OUTLOOK SYNC ERROR 
>:
"one or more items in folder you synchronized do not match"